Terms and Conditions
Please read the following terms and conditions carefully before placing an
order. By using our website and purchasing our products, you agree to be bound
by these terms.
1. Product Size and Measurements
It is the customer's responsibility to carefully check the dimensions and
measurements of all furniture items before placing an order. We strongly
recommend verifying that products will fit into your intended space,
including doorways, hallways, staircases, and rooms.
We do not accept responsibility for items that do not fit into your designated
space due to incorrect measurements or assumptions.
2. Product Descriptions and Images
We aim to ensure that all product descriptions and images are accurate.
However, actual products may vary slightly due to manufacturing updates or
natural variations. We reserve the right to make changes without prior notice.
3. Ordering Process
By placing an order, you confirm that you have reviewed all product details and
measurements and that the items are suitable for your needs and space.
4. Liability
We are not liable for any damages, costs, or losses arising from incorrect
measurements or failure to check product dimensions before purchase.
5. Changes to These Terms
We reserve the right to update or modify these terms and conditions at any time
without prior notice. You are encouraged to review this page regularly to stay
informed of any changes.
If you have any questions about these terms and conditions, please contact our
customer service team.
Cancellations and Returns
Goods Purchased Online or Over the Phone
If you purchase goods online or over the phone without having the opportunity
to inspect them in-store and later change your mind, you have the right to
cancel your order at any time from the date of purchase up to 14 days after
delivery, in accordance with the Consumer Contracts Regulations.
If you choose to return your goods, this will be at your own expense. You are
responsible for taking reasonable care of the items and returning them in
their original packaging to the agreed address.
If you are unable to arrange a return, we may organise a collection on your
behalf. Collection charges will reflect current carrier rates, will be
clearly communicated in advance, and must be paid in full before collection
takes place.
Until the goods are received back at our premises, ownership and responsibility
remain with you. You are liable for any loss or damage during this period.
Due to hygiene and safety reasons, divan sets, mattresses, pillows, and mattress
protectors cannot be returned or cancelled unless they are confirmed by us to
be faulty, in accordance with your legal rights.
Cancellation by Us
We reserve the right to cancel an order in the following circumstances:
- Insufficient stock to fulfil your order
- Inability to deliver to your location
- Incorrect pricing displayed in-store or online
- Payment authorisation failure
If we cancel your order, we will notify you by phone, email, or post. Any
payments made will be refunded in full. We are not obliged to provide
compensation for any inconvenience or disappointment caused.
